Refund Policy

1. The 30-day guarantee

If Kellan is not right for your business, you may request a full refund of your first subscription payment within 30 calendar days of the initial purchase. The guarantee is available once per customer or business.

A refunded first payment also ends the related paid subscription. After Paddle confirms the full refund, Kellan provides 14 days of read-only access so you can review or export your records, contact support, or request deletion. Fraud, abuse, a chargeback, a security concern, or a legal requirement may require immediate restriction instead.

2. Renewals and billing errors

Monthly renewals are not covered by the introductory guarantee. We will still review refunds required by applicable law and payments caused by a verified Kellan or Paddle billing error.

Cancelling a subscription is different from requesting a refund. Ordinary cancellation stops the next renewal and leaves paid access open through the current billing period.

3. How to request a refund

Email hello@usekellan.com from the address used for Kellan. Include your business name and, if available, the Paddle receipt or transaction number. Never send a full card number or banking information.

We will confirm receipt by email and tell you if we need more information. Paddle, Kellan’s Merchant of Record, issues approved refunds to the original payment method. The time for funds to appear depends on the payment method and financial institution.

4. Payment disputes

Contact us first if you do not recognize a charge or believe a payment is wrong. We will review it with Paddle. This does not limit any dispute rights provided by law or by your payment provider.

5. Contact

Email: hello@usekellan.com
Phone: (267) 375-9997
Postal mail:
Kellan
PO Box 183
Jim Thorpe, PA 18229